Why LGI Homes: Superior Customer Satisfaction

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Happy Couple Moving Into New Home

At LGI Homes, customer satisfaction is and has always been our number one priority. We strive to offer our buyers the most affordable and superior quality homes around – homes they will truly be happy with for years to come. But it isn’t just the quality of our homes that make our customers so happy – it’s the entire experience of purchasing a home with us. We offer home buyers a variety of resources to make the home buying process as easy and seamless as possible for them, and we’ve found they’re extremely satisfied as a result. Today we’re going to look at what some of our satisfied customers have to say about us, as well as what’s making them so happy to live in an LGI Homes’ home.

Making Dreams Come True – While other builders often just want to make a fast dollar, we focus on making our customers’ dreams become reality. Our entire business model is focused on the first-time home buyer, and we’ve designed our model to make home buying as easy as possible for our customers. Our customers enjoy knowing that we see them as people rather than dollar signs – and they love knowing that their happiness is always our bottom line.

“I am writing to say thank you for all that you did for me. You made my biggest dream come true. When I first walked in your office, I didn’t know what to expect. I told you that I wanted to buy a home before I turned forty. Joe you made it happen for me with three years to go. When people come into your office, each and every person employee makes them feel welcome and comfortable. That means a lot to a person.

It also made me feel good when I told you my children’s names. You didn’t refer to them as my children you called them by their names.” – Drusilla Woodson, LGI Homes’ resident.

Superior Customer Service – From the moment our buyers meet us, they can rest assured they’re in good hands. We work hard to learn as much as we can about our buyers’ unique situations – and offer them specialized resources to suit their individual needs. For example, we have a no-money-down buying option to remove the obstacle of a down payment from our buyers’ paths. We’re diligent in our follow up and make sure our customers know how important they are to us.

“We would like to thank you for assisting us in finding our new home. We appreciate the time and attention you gave us on Saturday. We would also like to thank you for the follow-up phone call on Sunday. We have been told so many times before that we would receive a phone call and never did. You have truly exceeded our expectations and renewed our faith in the home buying process. We will remain hopeful that this process will turn out in our favor.” – Mr. and Mrs. Bryant, LGI Homes’ residents.

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