WESTLAKE VILLAGE, Calif.: 15 September 2010 — Trendmaker ranks highest in customer satisfaction with new-home builders in the Houston, Texas, market, according to the J.D. Power and Associates 2010 New-Home Builder Customer Satisfaction Study released today. In addition, LGI Homes ranks highest in the New-Home Quality Study also released today. Trendmaker is headquartered in Houston while LGI Homes is headquartered in Conroe, TX.
The downturn of the housing market—along with intensified competition for a very limited pool of home buyers—has reinforced the importance of customer focus for new-home builders,” said Dale Haines, senior director of the real estate and construction industries practice at J.D. Power and Associates. “In this buyers’ market, builders that are attentive to customer needs and focus on relationship building stand the best chance of enduring through the market recovery.”
2010 New-Home Quality Study
The J.D. Power and Associates New-Home Quality Study, now in its fourth year, measures the occurance and impact of construction problems experienced by new-home owners in 17 markets. The study utilizes an index that measures problems in 41 categories for the following aspects: bathroom; drywall; electrical/appliances; flooring/stairs; home exterior; interior paint; kitchen; windows/doors; and other significant problems.
LGI Homes ranks highest in new-home quality in the Houston market. Home quality in the Houston market has improved from 2009, averaging 850 in 2010—up by 18 points from the previous year.