WESTLAKE VILLAGE, Calif.: 15 September 2010 — Trendmaker ranks highest in customer satisfaction with new-home builders in the Houston, Texas, market, according to the J.D. Power and Associates 2010 New-Home Builder Customer Satisfaction Study released today. In addition, LGI Homes ranks highest in the New-Home Quality Study also released today. Trendmaker is headquartered in Houston while LGI Homes is headquartered in Conroe, TX.
The downturn of the housing market—along with intensified competition for a very limited pool of home buyers—has reinforced the importance of customer focus for new-home builders,” said Dale Haines, senior director of the real estate and construction industries practice at J.D. Power and Associates. “In this buyers’ market, builders that are attentive to customer needs and focus on relationship building stand the best chance of enduring through the market recovery.”
2010 New-Home Quality Study
The J.D. Power and Associates New-Home Quality Study, now in its fourth year, measures the occurance and impact of construction problems experienced by new-home owners in 17 markets. The study utilizes an index that measures problems in 41 categories for the following aspects: bathroom; drywall; electrical/appliances; flooring/stairs; home exterior; interior paint; kitchen; windows/doors; and other significant problems.
LGI Homes ranks highest in new-home quality in the Houston market. Home quality in the Houston market has improved from 2009, averaging 850 in 2010—up by 18 points from the previous year.
To be included in the studies, Houston-area builders must have closed 150 or more homes in the market in 2009. The new homes are located in the following counties: Brazoria, Ft. Bend, Galveston, Harris and Montgomery.
These studies are based on responses from more than 16,400 buyers of newly built single-family homes who provided feedback after living in their home from four to 18 months, on average. There were 2,273 respondents in the Houston market. For more comprehensive builder rankings for all 17 U.S. markets, visit www.jdpower.com/homes.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on home building and home improvement; car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor’s, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/.